Return Policy
We want you to feel confident in your purchase from Grey Wolf Gallery. Because many of our pieces are handmade, one of a kind, or collectible, all returns are subject to the following policy.
Return Deadlines
Refunds: Eligible items may be returned within two calendar days of purchase. For online orders, the two-day period begins on the date the carrier marks the order as delivered.
Store credit: Eligible items returned after two days but within seven calendar days may receive store credit.
After seven days: Returns, exchanges, refunds, and store credits will not be accepted.
A 20% restocking fee applies to every accepted return and will be deducted from the refund or store credit.
Return Eligibility
Returned merchandise must be:
Unused, unworn, and undamaged
In the same condition in which it was received
Returned with its original packaging, tags, certificates, and accessories
Accompanied by the original receipt or proof of purchase
We cannot locate a transaction using a credit card number alone because we do not retain customers’ complete payment-card information.
Nonreturnable Items
The following items are final sale and cannot be returned or exchanged:
Jewelry or merchandise that has been sized, altered, engraved, repaired, customized, or changed in any way
Custom-made or special-order merchandise
Items marked “Final Sale”
Food, incense, sage, magazines, and other consumable or perishable products
Merchandise that shows signs of wear, use, damage, or improper handling
Online Returns
Online returns require prior authorization from Grey Wolf Gallery. Contact us at [EMAIL ADDRESS] within the applicable return period and include your order number and reason for the return.
Customers are responsible for return shipping, insurance, and secure packaging. Original shipping charges are nonrefundable. Grey Wolf Gallery is not responsible for returned merchandise that is lost or damaged in transit. Unauthorized returns may be refused.
Damaged or Incorrect Orders
If an online order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery. Please retain all packaging and provide photographs of the item, packaging, and shipping label. Approved claims involving damaged or incorrect merchandise will not be charged a restocking fee.
All returns are subject to inspection and approval. Approved refunds will be issued to the original payment method. Store credits have no cash value and cannot be redeemed for cash.
By completing a purchase from Grey Wolf Gallery, you acknowledge and agree to this Return Policy.
Refund Processing
Once your return is received and inspected, Grey Wolf Gallery will notify you by email that the item has been received. We will then confirm whether the return has been approved or rejected based on our Return Policy.
Approved refunds will be issued to the original payment method, less the applicable 20% restocking fee and any nonrefundable shipping charges. After a refund is processed, it may take approximately 5 to 10 business days to appear on your account, depending on your bank or credit card provider.
Late or Missing Refunds
If you have not received an approved refund:
Check your bank or credit card account again.
Contact your credit card provider, as refunds may take several business days to post.
Contact your bank to confirm whether the refund is still being processed.
If you have completed these steps and still have not received your refund, contact us at greywolfgallery@gmail.com with your name, order number, and purchase date.
Sale Items
All sale, discounted, clearance, and promotional items are final sale and are not eligible for a refund, exchange, or store credit, except where required by law. Only regularly priced items are eligible for return under our Return Policy.
Exchanges
Grey Wolf Gallery only offers exchanges for items that are defective, damaged upon receipt, or incorrectly shipped. Contact us at greywolfgallery@gmail.com within 48 hours of delivery and include your order number, a description of the issue, and clear photographs of the item and packaging.
If approved, we will replace the item with the same item when available. Because many of our pieces are handmade or one of a kind, an identical replacement may not be available. In that case, we will contact you to discuss the available options.
Do not return merchandise without prior authorization. Approved returns should be securely packaged and sent according to our instructions to:
Grey Wolf Gallery
7239 East First Avenue
Scottsdale, Arizona 85251
United States
Items damaged through normal wear, misuse, improper care, sizing, alteration, or modification are not eligible for exchange.
Return Shipping
Do not ship merchandise to Grey Wolf Gallery without prior return authorization. Unauthorized returns may be refused.
Approved returns must be securely packaged and mailed to:
Grey Wolf Gallery
7239 East First Avenue
Scottsdale, Arizona 85251
United States
Customers are responsible for all return shipping costs unless the item was damaged upon arrival, defective, or incorrectly shipped. Original shipping charges are nonrefundable. If Grey Wolf Gallery provides a prepaid return label, its cost may be deducted from your refund or store credit.
All returns should be sent using a trackable shipping service and insured for the item’s full purchase value. Grey Wolf Gallery is not responsible for returned merchandise that is lost, stolen, delayed, or damaged in transit. A refund or store credit cannot be issued for merchandise we do not receive in eligible condition.
Delivery times for replacement items vary depending on availability, destination, and the shipping carrier.
SECTION 1 – INFORMATION WE COLLECT AND HOW WE USE IT
Information You Provide
When you make a purchase, request a return, contact us, or otherwise interact with Grey Wolf Gallery, we may collect information you provide, including your name, billing and shipping addresses, email address, telephone number, order details, and payment-related information.
We use this information to:
Process and fulfill purchases
Communicate about orders, returns, and customer service requests
Prevent fraud and protect our website
Maintain business and transaction records
Comply with applicable legal and tax obligations
Payments are processed through third-party payment providers. Grey Wolf Gallery does not retain complete credit card numbers.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include your IP address, browser type, device information, operating system, referring website, pages viewed, and interactions with our website.
We use this information to operate and secure our website, understand how visitors use it, improve performance, and evaluate website traffic and marketing efforts.
Email Marketing
If you choose to subscribe, we may send you emails about Grey Wolf Gallery, new products, special collections, events, and other updates. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or contacting us at greywolfgallery@gmail.com.
Unsubscribing from marketing emails will not prevent us from sending transactional communications concerning your purchases, returns, or customer service requests.
SECTION 2 – CONSENT AND YOUR CHOICES
How We Obtain Consent
When you provide personal information to make a purchase, process a payment, place an order, arrange delivery, request a return, or contact customer service, you authorize Grey Wolf Gallery to collect and use that information as reasonably necessary to complete your request and operate our business.
When consent is required for an optional purpose, such as email marketing or certain nonessential cookies, we will request your consent or provide a clear opportunity to decline.
How to Withdraw Consent
You may withdraw your consent to receive marketing communications at any time by:
Clicking the unsubscribe link in a marketing email
Emailing us at greywolfgallery@gmail.com
Writing to us at:
Grey Wolf Gallery
7239 East First Avenue
Scottsdale, Arizona 85251
United States
Where available, you may also manage nonessential cookies through our website’s cookie preferences.
Withdrawing consent will not affect processing that occurred before your request. We may continue to use or retain information when reasonably necessary to complete transactions, provide requested services, prevent fraud, maintain business records, or comply with legal, tax, and regulatory obligations. You may also continue to receive essential communications concerning existing orders, returns, or customer service requests.
SECTION 3 – HOW WE DISCLOSE INFORMATION
Grey Wolf Gallery may disclose personal information to trusted service providers that help us operate our website and business. These providers may include our ecommerce platform, payment processors, shipping carriers, email providers, analytics services, fraud-prevention services, technology vendors, and professional advisers. We disclose only the information reasonably necessary for them to perform their services.
We may also disclose personal information when reasonably necessary to:
Comply with applicable laws, regulations, court orders, subpoenas, or other valid legal processes
Respond to lawful requests from government or regulatory authorities
Detect, investigate, or prevent fraud, security incidents, or illegal activity
Protect the rights, safety, property, and security of Grey Wolf Gallery, our customers, or others
Enforce our Terms of Service and other agreements
Complete a merger, acquisition, financing, sale, reorganization, or transfer of all or part of our business or assets
Fulfill another purpose disclosed to you when the information is collected or with your consent
Service providers are permitted to use personal information only as necessary to provide services to us, subject to their own legal and contractual obligations.
SECTION 4 – THIRD-PARTY SERVICES
Grey Wolf Gallery uses third-party service providers to operate our website, process payments, fulfill orders, deliver purchases, provide customer support, analyze website performance, prevent fraud, and send authorized communications.
These providers may collect, use, store, or disclose personal information as reasonably necessary to perform their services. They may also process information according to their own privacy policies and legal obligations.
Payment transactions are handled by third-party payment processors and financial institutions. Grey Wolf Gallery does not sell, rent, or provide complete credit card information to third-party lenders, contests, or sweepstakes. We recommend reviewing the privacy policies of the applicable payment provider to understand how it processes and protects payment information.
Some service providers may operate or store information in a state or country different from where you live. As a result, your information may be processed and disclosed under the laws of the jurisdictions in which those providers operate, subject to applicable privacy protections.
Third-Party Websites and Links
Our website may contain links to third-party websites, social media platforms, applications, or services. When you follow one of these links or are redirected to another service, that third party’s privacy policy and terms will govern your activity.
Grey Wolf Gallery does not control and is not responsible for the content, security, or privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
SECTION 5 – DATA SECURITY
Grey Wolf Gallery uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Payment-card transactions are processed through established third-party payment providers using encrypted connections and security controls designed to comply with applicable Payment Card Industry Data Security Standards, commonly known as PCI DSS. Grey Wolf Gallery does not retain complete credit card numbers.
Access to personal information is limited to authorized individuals and service providers who reasonably need it to perform their responsibilities.
However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security. If we become aware of a data-security incident involving personal information, we will investigate and provide any notifications required by applicable law.
SECTION 6 – CHILDREN’S PRIVACY
Our website and products are intended for a general audience and are not directed to children under 13 years of age. Grey Wolf Gallery does not knowingly collect personal information from children under 13.
You must be at least the age of legal majority in your state or place of residence to make a purchase through our website. If you are under the age of legal majority, you may use the website only with the involvement and permission of a parent or legal guardian.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it. A parent or legal guardian who believes a child has provided personal information to us may contact greywolfgallery@gmail.com to request its deletion.
SECTION 7 – CHANGES TO THIS PRIVACY POLICY
Grey Wolf Gallery may update this Privacy Policy periodically to reflect changes in our business practices, website features, service providers, or legal obligations.
The revised policy will be posted on this page with an updated “Last Updated” date. Unless otherwise stated, changes become effective when posted. If we make a material change, we may provide additional notice through the website, by email, or through another appropriate method when required by law.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and disclose personal information.
If Grey Wolf Gallery is involved in a merger, acquisition, financing, reorganization, sale, or transfer of all or part of its business or assets, personal information may be transferred as part of that transaction. Any successor will remain responsible for handling the information in accordance with applicable law and the privacy notice communicated to you.
QUESTIONS, PRIVACY REQUESTS, AND CONTACT INFORMATION
If you have questions about this Privacy Policy or how Grey Wolf Gallery handles personal information, please contact us.
You may also contact us to request access to, correction of, or deletion of your personal information, or to submit a privacy-related question or complaint. Privacy requests are subject to applicable law, and we may need to verify your identity before completing a request.
Email: greywolfgallery@gmail.com
Mail:
Grey Wolf Gallery
7239 East First Avenue
Scottsdale, Arizona 85251
United States